Summary: This is an account management administrator and post-sales position designed to support the account manager to give a higher level of client relations with the ultimate goal of increasing revenue.
Key Duties & Responsibilities
•Administrative support for Account Managers.
•Management of client account details and ensuring they are up to date (KYC)
•Ensure that record databases are updated and maintained
•Initiate/Prepare Service Activity Requests and Proposals for AM
•Provide periodic sales report for the attention of head, Business Solutions.
•Follow up with SAR and update Account Managers.
•Follow up with client issue and ensure appropriate closure.
•Take charge of departmental requisitions, receive and issue materials
•Receive and distribute department mail
•Oversee all admin issues affecting departmental vehicle use and coordination of drivers in the department
•Contribute to the creation of a proactive and responsive Admin unit within the department
Relationship Mgt – internal (liaise, collaborate)
•Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.
•Day to day operational business solutions interface between departments
•Legal to ensure the aspects of the contract, signing, service contracts, revisions are done.
•Ensure SLA are all updated and documented
•Daily meetings with Account Managers in the team to discuss closed and ongoing deals
•Initiate, develop and drive quality-related initiatives in line with TL9000 requirements and in the ethos of continuous improvement
•Experience with both Microsoft operating system and the Apple operating system
•Strong verbal and written communication.
•Good presentation skills for business reports
•Ability to organize and conduct purposeful Departmental/ Unit meetings
•General knowledge of ICT solutions
•Knowledge of Nigerian Telecoms Market
•Strong administrative skills
•Good understanding of Microsoft operating systems.
•Able to use properly MS Word, Excel and Power-point
Education and/or professional qualification
•Undergraduate degree qualification essential.
•Accreditation to professional bodies
•Certified Office Administrator, OND, HND & BSC
•Minimum of 3 years post qualification experience