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Account Executive

Victoria Island, Nigeria

Summary: This is an account management administrator and post-sales position designed to support the account manager to give a higher level of client relations with the ultimate goal of increasing revenue.

Key Duties & Responsibilities

Administrative support for Account Managers.

Management of client account details and ensuring they are up to date (KYC)

Ensure that record databases are updated and maintained

Initiate/Prepare Service Activity Requests and Proposals for AM

Provide periodic sales report for the attention of head, Business Solutions.

Follow up with SAR and update Account Managers.

Follow up with client issue and ensure appropriate closure. 

Take charge of departmental requisitions, receive and issue materials

Receive and distribute department mail

Oversee all admin issues affecting departmental vehicle use and coordination of drivers in the department

Contribute to the creation of a proactive and responsive Admin unit within the department

Relationship Mgt – internal (liaise, collaborate)

Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.

Day to day operational business solutions interface between departments

Legal to ensure the aspects of the contract, signing, service contracts, revisions are done.

Ensure SLA are all updated and documented

Daily meetings with Account Managers in the team to discuss closed and ongoing deals

Initiate, develop and drive quality-related initiatives in line with TL9000 requirements and in the ethos of continuous improvement

Essential Skills/Knowledge 

Experience with both Microsoft operating system and the Apple operating system

Strong verbal and written communication.

Good presentation skills for business reports

Ability to organize and conduct purposeful Departmental/ Unit meetings 

Desirable Skills/Knowledge 

General knowledge of  ICT solutions 

Knowledge of Nigerian Telecoms Market

Strong administrative skills

Good understanding of Microsoft operating systems.

Able to use properly MS Word, Excel and Power-point

Education and/or professional qualification

Undergraduate degree qualification essential.

Accreditation to professional bodies

Certified Office Administrator, OND, HND & BSC

Minimum of 3 years post qualification experience