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Account Manager

Victoria Island, Nigeria

Objective & Summary

Reporting to the Head, Business Development this role is responsible for generating leads, initiating and developing client relationships.

Position Title:  Account Manager

Department:   Business Development

Reports to:      Head Business Development

Key Duties & Responsibilities

Account Management

·         Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients.

·         Manage relationship with all clients and maintain Zero churn at all time

·         Meet and exceed monthly, quarterly and annual set target

·         Liaise with business analyst, management team and account executives to collaborate and win deals

·         Periodically conduct the Know Your Customer exercise to keep up to date with changes and activities with your clients.

Research and Reports

·         Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.

·         Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

·         Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

·         Finance - on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.

·         Billing -to negotiate pricing within approved margin

·         Day to day operational business solutions interface between departments

·         Legal - to ensure the aspects of contract, signing, service contracts, revisions are done.

·         Ensure SLA’s are all adhered to and all documentations are up to date.

Essential Skills / Knowledge

·         Experience with both Microsoft operating system and Apple operating system           

·         Strong verbal and written communication.

·         Good presentation skills for business reports

·         Ability to organize and conduct purposeful Departmental/ Unit meetings

·         Ability to develop and maintain business relationships with internal and external stakeholders.

 

Desirable Skills / Knowledge

·         General knowledge of  ICT solutions

·         Knowledge of Nigerian Telecoms Market

·         Strong administrative skills

·         Good understanding of Microsoft operating systems.

·         Able to use properly MS Word, Excel and Power-point

 

Education and/or Professional Qualifications

·         Graduate degree qualification essential.

·         Accreditation to professional bodies

 

Experience

·         The ideal candidate should have not less than 5 years’ experience preferably selling technology solutions